RSM Videos Help

• What Media Software do I need?
  To watch a video on a computer you will need Adobe Flash player on your computer. Adobe Flash Download. If you are watching videos on iPad, please do so via Safari. We have now started to stream some videos for iPads. When a video can be streamed on an iPad via Safari this will be indicated in the video's text description.
• If the video is not loading
  It may be that your organisation is preventing videos from being played on the internal computers. Please check with your IT support to see if this is the case - and whether the block can be lifted.
• If the video is taking a while to load
  It could be because you are trying to access it somewhere where heavy internet use by other people may be slowing down your connection. You could check other video websites to see whether you experience similar connection problems. This site is designed for broadband users, so you will not be able to access it on a dial-up connection.
• If the video stops and starts while you are watching it
  It maybe that lots of people are trying to access the site at the same time. We have endeavoured to provide robust servers but at times of high traffic we cannot guarantee a seamless user experience. Please be patient or log back on at a less busy time. Your bandwidth may also be affected by other applications.
• If the sound on the video is not working
  You could try refreshing your web page. Please note that your computer has sound controls accessible from the control panel and that the video player has sound controls which appear in the player window.
• If you are behind a firewall
  It may be blocking the video content and you may need to access the site from a different location. To check whether it is a firewall issue try accessing another video website.
• Still experiencing a problem? Sometimes computers and/or the internet can develop a temporary fault - which is often sorted out by restarting the computer, refreshing the website page (by clicking on your browser's Refresh icon), or just trying again at another time. However, if you experience a persistent problem specifically with the RSM Video site, then please send us an email explaining the problem, and, if possible, stating your operating system (eg Microsoft Windows 7) and browser (eg Internet Explorer 9). We will aim to come back to you via email within 1 working day.